Privacy Policy

1. Information We Collect

We collect information that you provide directly to us, as well as information collected automatically when you use our platform.

Personal Information:

• Name, email address, and contact information
• Account credentials (username and password)
• Payment information (processed by secure payment providers)
• Profile information and preferences
• Course enrollment and progress data

Automatically Collected Information:

• Device information (type, operating system, browser)
• IP address and location data
• Usage data (pages visited, time spent, interactions)
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send promotional communications (with your consent)
• Respond to your comments, questions, and requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent activities
• Personalize and improve your learning experience

3. Information Sharing

We do not sell your personal information. We may share your information in the following circumstances:

• With instructors (limited to course-related information)
• With service providers who assist in our operations
• To comply with legal obligations
• To protect our rights and prevent fraud
• With your consent or at your direction

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication measures
• Employee training on data protection

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and settings
• Understand how you use our platform
• Provide personalized content and recommendations
• Analyze and improve our services

You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our platform.

6. Your Rights

Depending on your location, you may have the following rights:

• Access your personal information
• Correct inaccurate or incomplete data
• Delete your personal information
• Object to or restrict certain processing
• Data portability
• Withdraw consent at any time

To exercise these rights, please contact us at privacy@keeplearning.com.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. When we no longer need your information, we will securely delete or anonymize it.

8. Children's Privacy

Our platform is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our platform and updating the "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@keeplearning.com
Address: 1PO Box, Collins Street West, Melbourne, Australia 3000